How HR Leaders Can Connect Processes and Facilitate Continuous Learning

October 21, 2020 Shawn Flynn

2020 has continued to pose challenges for organisations. Lockdowns have caused decreased revenues, work from home orders have caused blind spots, and companies have been striving to stay connected. However, as things return to normal, businesses need to be ready to hit the ground running. In this, your employees need to be ready for whatever challenge presents itself.  

To achieve this, your employees need the skills and knowledge to stay ahead of the new business landscape. How can you achieve this? How can you keep up to date with training needs and progress? Today, we’d like to explore the importance of upskilling in business resilience, how continuous learning makes business resilience possible, and how the Cornerstone integration in ServiceNow facilitates this. 

Upskilling is Key 

As discussed in a recent report from APQC, one of the most important facets of recovery and long-term resilience is upskilling and reskilling employees.  

Flexibility, Innovation, and Change Management Skills Needed Now More Than Ever 

In this, organisations are expecting more flexibility and are looking to encourage innovation, change, and communication at their workforce. The study notes:  

“Though the pandemic stresses the necessity of these skillsets, they’ve actually been a growing focus over the last couple of years. The impacts of digital and organisational transformations and the pace of changes in business environments have driven the need for key skills in agility, change management, and technology fluency across functions.” 

Recovery Is a Growth Mindset 

But as mentioned, this is nothing new. Companies have been looking to encourage these skills for years. After all, how much does recovery differ from growth? Think of it like this: Recovering from year-over-year revenue loss to neutral is not much different than accelerating revenue growth.  

That said, companies need to encourage a growth mindset in their staff and strive to train them as efficiently and effectively as possible. Organisational leadership needs to stay ahead of training needs, mitigate skillset atrophy, and prepare employees for a new landscape. 

Continuous Learning Can't Exist in Silos

For many HR leaders, the question isn’t “what?”, but “how?” You’ve been in this business long enough to understand the value of training and development—but you’ve also been in this business long enough to know the challenges that go into employee development.  

Employees have different learning styles, different levels of development, and different expectations. On the other hand, it’s your job to keep track of this, providing an intuitive learning experience and staying ahead of training needs. Harder yet, you have to balance learning with change. Too often, you’ll end up planning and refining a strategy—only for the market to shift.  

Continuous learning can help address the challenges, but too often, HR professionals are trying to manage this process in a silo. Emails about required training get ignored, disconnected platforms leave you with training blind spots, and siloed technology is too often held together with strings and duct tape.

The Power of Consolidation: Connected Workflows Facilitate Continuous Learning 

Empowering your staff to become more flexible, innovative, and ready for change requires connection. To do this, you need rapid access to accurate information, allowing you to track what matters and stay ahead of business needs.  


With platform consolidation, you can set up workflows to work with a variety of applications and business processes. However, platform consolidation can’t create more work than it facilitates.

To achieve this, companies need a solution that can: 

Simplify Integrations: Empower business users by connecting applications and give them the freedom to develop workflows without complex, costly integration tools. 

Drive Speed and Increase Productivity: Take advantage of a scalable publish–discover–reuse framework to build productive time back into the business so your people can focus on what matters most. 

Reduce the Workflow Workload: Continue to improve your training workflows with analytics, allowing you to build better employee development programs. 

Introducing Cornerstone + ServiceNow

Organisations with a growth mindset need to facilitate a culture of continuous learning and development. But for many HR managers and business leaders, even the best programs fall by the wayside if you can’t keep up with the who, what, when, and why of your talent initiatives.  

It’s why, as mentioned above, we recently announced a new integration with ServiceNow, a leading digital workflow technology provider, to immediately offer platform interoperability to our joint customers and promote cultures of continuous learning. 

Organisations that rely on Cornerstone to train and new skill their employees can now directly integrate their Cornerstone Learning solution with their ServiceNow® HR Service Delivery solution. Whether you need an integration built to unify employee experiences or an always up-to-date employee training and certification platform, Cornerstone and ServiceNow help make it happen. 

Assign learning tasks and to-do items from Cornerstone into ServiceNow   

Enable employees to see and complete ServiceNow tasks, along with other tasks assigned to them, all in one place  

Seamless navigation and completion of learning courses between Cornerstone and ServiceNow

About the Author

Shawn Flynn

Shawn Flynn is an accomplished senior leader in Digital and Talent Management, with an extensive background in strategic business alignment, organisational development, and customer advocacy. As the leader for Cornerstone's Global Thought Leadership & Advisory Services group, Shawn leads a diverse and highly skilled team of distinct functional practices focused on Talent Management Strategy, Value Consultancy, and Quality & Risk Management. The principal charter to the work that Shawn leads is focused on helping Cornerstone’s global customers maximise their 'people-centric' investments to realise change and demonstrate business impact.

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