The relationship between HR and AI

March 13, 2017 Franco Gementi

Given the extraordinary technological advances in recent years, the debate on the relationship between the virtual and reality, and between the digital and the human, has become increasingly prevalent. 

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According to recent research from Oxford University, about 50% of today’s work is likely to become automated. Artificial Intelligence (AI), or more specifically machine learning, is a technology that is undergoing immense and rapid change. Machine learning enables machines to learn from data without being programmed. This applies not only to simple manual tasks, but also the execution of complex applications, such as the evaluation of texts and the diagnosis of diseases. In the same way in which humans learn from experience, the machines learn from data. Once learned, the machines can make predictions and decisions based on their ability to learn, without the need for new programming.

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The speed of progress is indeed impressive. In just a few years, machine learning has developed into deep learning, a technology that is inspired by the functioning of the human brain.

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However, all this, combined with the growth in which technology is invading traditional "human fields” creates concerns, particularly in companies. How will the coexistence of human resources and machines in the world of work take place? And what will its impact be?

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It is important not to fall into the trap of looking at this technological progress and worrying that it will replace thousands of jobs. New technologies are not the enemy, but an ally. Moreover, all previous technological innovations have always presented great opportunities. And with these advanced of forms of intelligent technology, we will be able to multiply our skills, while the machines facilitate the work. AI intends to change things for the better. For example, doctors will get useful information from software that can help improve patients’ conditions, while lawyers’ assistants will be able to analyse all the legal databases in the world without tiring.

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Companies will continue to need managers to give more focus to their employees and ensure they understand the professional boundaries of the digital age. Typical human abilities such as leadership, creativity, critical thinking and professionalism will always be fundamental. Successful companies will be those that use the best technologies to enhance, rather than to reduce its workforce. That's why AI and humans should work in mutual harmony, enhancing their specialties, distinctive features, and capabilities.

About the Author

Franco Gementi

Franco has deep experience in the Human Resources field, in particular on administrative management processes (in-sourcing and outsourcing) and human resources development, with particular attention to the evaluation of the employee's potential and career development and various aspects related to rewarding policies and training and development. Along the entire evolutionary path, from home made solutions to the current cloud in Human Resources.

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